Refund Policy

Why we have this policy

AI Credits operates on a credit-based model where digital credits are consumed immediately upon use with AI models. Once credits are used to generate AI responses, the service has been provided and cannot be returned.

This policy ensures fair pricing for all users and allows us to maintain the quality and availability of our AI services.

What this means for you

• No refunds for unused credits: Credits that remain in your account cannot be refunded
• No refunds for expired credits: Credits that expire after 1 year cannot be recovered
• No refunds for dissatisfaction: AI responses are generated by third-party models and results may vary
• No refunds for changes in usage: Your usage patterns or needs may change, but credits cannot be refunded
• No refunds for technical issues: Temporary service outages do not qualify for refunds

Before you purchase

Please consider your usage needs carefully before purchasing credits:

• Start with smaller amounts to test the service
• Review the credit costs for each AI model
• Remember that credits expire after 1 year
• Consider your typical usage patterns
• Take advantage of your free signup bonus to try the service

Billing issues and disputes

While we don't offer refunds, we're here to help with legitimate billing issues:

• Duplicate charges or processing errors
• Credits not properly added to your account
• Unauthorized transactions
• Technical problems during checkout

For these issues, please contact our support team immediately with your transaction details.

Contact support

If you have questions about this policy or encounter billing issues, please contact us:

Alternative solutions

Instead of refunds, consider these options:

• Share with team members: You can use your credits across multiple projects
• Different AI models: Try lower-cost models like DeepSeek-V3.1 to extend your credits
• Save for future use: Credits are valid for 1 year, so you can use them later
• Provide feedback: Help us improve the service by sharing your experience