Privacy Policy

Last updated: December 2024

1. Data We Collect

We collect the following information to provide and improve our service:

Account Information

  • Email address (required for account creation and verification)
  • Account preferences and settings
  • Profile information you choose to provide

Usage Data

  • Chat messages and interactions with AI models
  • Credit usage and transaction history
  • Service usage patterns and preferences

Payment Information

  • Payment processing is handled by Stripe
  • We store only transaction reference IDs, not payment details
  • Purchase amounts and credit allocations

2. How We Use Your Data

We use your information to:

  • Provide AI Credits services and process your requests
  • Manage your account and credit balance
  • Process payments and maintain transaction records
  • Send important service notifications and updates
  • Improve our service and user experience
  • Provide customer support
  • Ensure service security and prevent abuse

3. Data Sharing

We do not sell your personal information. We may share data with:

  • Service Providers: Supabase (database), Stripe (payments)
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In case of merger, acquisition, or asset sale

4. Cookies and Sessions

We use cookies and similar technologies for:

  • Authentication and maintaining your logged-in session
  • 'Remember me' functionality when you choose this option
  • Service functionality and user preferences
  • Basic analytics to improve our service

You can control cookies through your browser settings, but some features may not work properly without them.

5. Data Security

We implement appropriate security measures to protect your data:

  • Encrypted data transmission (HTTPS)
  • Secure database storage with access controls
  • Regular security updates and monitoring
  • Limited access to personal data by authorized personnel only

6. Data Retention

We retain your data for as long as necessary to provide our services:

  • Account data: Until account deletion
  • Chat messages: Until manually deleted by you
  • Transaction records: 7 years for accounting and legal purposes
  • Usage logs: Up to 2 years for service improvement

7. Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Delete your account and associated data
  • Export your data in a portable format
  • Withdraw consent where applicable

To exercise these rights, please contact us at privacy@palvoro.com.

8. Children's Privacy

AI Credits is not intended for users under 18 years old. We do not knowingly collect personal information from children under 18.

9. International Data Transfers

Your data may be processed in countries other than your residence. We ensure appropriate safeguards are in place for international transfers.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes via email or through our service.

11. Contact Us

For questions about this privacy policy or our data practices, contact us at: